You can in case of problem contact us by phone at +33 (0) 6 62 35 57 00 or by mail:
Fields of application and modification of the general conditions of sale
These general conditions of sale apply to all orders placed on the website
The company EXP SNOWBOARD reserves the right to adapt or modify at any time these terms and conditions of sale. In case of modification, will be applied to each order the general conditions of sale in force on the day of placing the order.

Product availability
Our product offers are valid while stocks last.
Upon receipt of your order, we check the availability of the product(s) ordered(s). In case of unavailability, we commit ourselves within 30 days from the placing of the order either to deliver the ordered product or to offer you a similar product at a similar price or to refund you.

Prices are expressed in Euro VAT and are exclusive of transport costs. The company EXP SNOWBOARD reserves the right to modify its prices at any time, in particular in case of increase of the charges or in case of manifest error.

Terms of payment and security
Payment terms:
You can pay:
You can pay:
2 / By transfer: When sending your order confirmation you will find a RIB. Your order will be registered and validated upon receipt of payment.
3 / Choozeo: 3 & 4 times free of charge (only possible in France).

Title retention clause :
The products remain the property of EXP SNOWBOARD until full payment of the order. However, after delivery, the risks of the goods delivered are transferred to the customer.
Default of payment:
EXP SNOWBOARD reserves the right to refuse to make a delivery or to honor an order from a consumer who has not totally or partially paid a previous order or with whom a payment dispute is in progress. administration.

Terms of delivery
The company EXP SNOWBOARD can not be held responsible for the consequences due to a delay of delivery from the Carrier.
The company EXP SNOWBOARD can exonerate itself of any responsibility by proving that the non-performance or the bad execution of the contract is attributable either to the consumer, or to the unpredictable and insurmountable fact of a third party to the contract.

Products purchased on are available worldwide.
For reasons of follow-up of the parcels, it is impossible for us to deliver the orders in the bases or other premises of the armies, hospitals and holiday centers.
For any order located outside the European Union (ex: Switzerland) we charge excluding tax.
For any order in Switzerland, customs charges apply & will be charged to you upon delivery.
Delivery methods:
Delivery can vary from 2 to 4 working days, subject to availability of products. Holidays do not count as working days.
Delivery may vary from 7 to 30 business days for foreign countries, subject to stock availability.
This is an average time depending on the destination, the shipping method and the availability of the item.

Delivery methods:
The ordered product is delivered by a carrier, depending on the nature of the product ordered and the address on the order form.

From the parcel to the delivery:
You must check the conformity of the goods delivered at the time of delivery and before signing the delivery note (CARRIER). You must indicate on the delivery note and in the form of handwritten reserves accompanied by your signature any anomaly concerning the delivery (damaged product …). This check is considered to have been made once the buyer, or a person authorized by him, has signed the delivery note.
No claim can be made if the delivery order is signed, neither with the company EXP SNOWBOARD nor with the carrier.
In the case of a snowboard delivery, if the board is damaged, write on the delivery slip:
“COLIS DENIED, BROKEN BOARD” as well as your signature and only that.
You will have to inform us of this problem and we remind you to proceed quickly to the sending of a new board (the parcel will be returned to us directly without any expenses of transport at your expense.)

The company EXP SNOWBOARD can not be held responsible for the non-performance of the contract due to force majeure, fortuitous event, disruption or total or partial strike including postal services and means of transport and / or communications, flood, fire.
The choice and purchase of a product are under the sole responsibility of the customer. The total or partial impossibility of using the products notably because of the incompatibility of the material can not give rise to any compensation, reimbursement or questioning of the responsibility of the company EXP SNOWBOARD.
In case of non-delivery of an order or part of order, you have a maximum of one year (from the date of placing the order) to show you. Beyond this deadline, we will not accept any claim.

Withdrawal period:
In accordance with Article L.121-20 of the Consumer Code, the consumer has a period of seven days to exercise his right of withdrawal without having to justify reasons or to pay penalties, with the exception of where applicable, return costs. The consumer may waive this deadline in case he can not move and where simultaneously it would need to call upon an immediate benefit and necessary to its conditions of existence. In this case, he would continue to exercise his right of withdrawal without having to justify reasons or to pay penalties.
When the seven-day period expires on a Saturday, Sunday or a holiday or holiday, it is extended until the next working day.
The product must be returned in good condition, accompanied by all accessories in its original packaging, and not used.

Return procedure:
The cost of return in the event of a withdrawal will be your responsibility.
The return costs for a product declared not in conformity with the order, will be supported by EXP SNOWBOARD. Simply contact the EXP SNOWBOARD Customer Service Department to have a postage billed to you.
This right of return can only be accepted for complete products, in their original condition (packaging, accessories, instructions …) with a copy of the purchase invoice. Items returned incomplete, damaged, damaged or soiled by the customer will not be returned or exchanged.
We strive to make an exchange, credit or refund within a maximum of 15 days after receipt of the products by us.
No cash on delivery will be accepted.

Warranties and after-sales
All our products benefit from the one-year warranty, parts and labor. In case of default during the initial warranty period, repairs will be provided free of charge by us, or by a shaper / repairer approved by the company EXP SNOWBOARD.
It is essential to contact us for any request related to the warranty or service, which depend on the conditions of use of the equipment.
To benefit from the product warranty it is imperative to keep the invoice for the purchase of the product or to be in the customer file.
We remind you that you also benefit from the legal guarantee of hidden defects in application of articles 1640 and following of the civil code.

IT provisions and freedoms
At any time, you have a right to access, modify, rectify and delete data concerning you. EXP SNOWBOARD does not disclose your details to any third party.

Applicable Law and Jurisdiction
All relationships arising from the connection and / or use of this site are subject to French law.
Company contact information
The head office
3, Rue de Russie
06000 Nice
VAT : FR41 379 776 867

You can contact EXP SNOWBOARD Customer Service :
By e-mail: and by phone : +33 (0)6 62 35 57 00
By mail:
3, Rue de Russie
06000 Nice